Refund policy

At Zaveento (“we,” “our,” or “us”), we are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.

This policy is intended to comply with applicable U.S. consumer protection laws, including the Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule, where applicable.

1. Return Window & Eligibility

We offer a 30-day return window from the date of delivery. To be eligible for a return:

  • The return request must be initiated within 30 calendar days of delivery confirmation.

  • The item must be in its original, unused, unworn, and undamaged condition.

  • All original tags, labels, packaging materials, and accessories must be included.

  • A valid proof of purchase, such as an order confirmation email or order number, is required.

  • The item must not fall under our Non-Returnable Items list below.

Items That Cannot Be Returned

The following categories are generally final sale and are not eligible for return, refund, or exchange unless defective or otherwise required by applicable law:

  • Clearance, flash sale, or marked-down “final sale” items

  • Gift cards and store credit vouchers

  • Personalized, customized, or made-to-order products

  • Items showing signs of wear, washing, alteration, or damage after delivery

  • Intimate apparel, swimwear, and hygiene-sensitive products

  • Products missing original packaging, tags, or included accessories

2. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Email our support team at support@zaveento.shop with your order number and reason for the return.

Receive Authorization: Our team will review your request and provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Package Your Item: Securely pack the item in its original packaging with all applicable tags and accessories attached.

Ship the Return: Use a trackable shipping method to send the return to the address provided in your return instructions. We strongly recommend purchasing shipping insurance for high-value items.

Important: Returns sent without following our return instructions or submitted after the applicable return period may be refused, subject to applicable law.

3. Return Shipping Costs

Return Reason Return Shipping Cost Refund of Original Shipping
Defective or damaged item Paid by Zaveento, where applicable Refund may include original shipping
Incorrect item sent Paid by Zaveento, where applicable Refund may include original shipping
Item not as described Paid by Zaveento, where applicable Refund may include original shipping
Change of mind / Wrong size Paid by customer Original shipping is generally non-refundable
Other reasons Paid by customer unless otherwise approved Original shipping is generally non-refundable

For defective, damaged, incorrect, or materially misdescribed products, Zaveento will provide an appropriate remedy consistent with applicable law.

4. Refund Process & Timeline

Once we receive and inspect your returned item:

  • Inspection: We generally inspect the item within 2–3 business days of receipt.

  • Notification: You will receive an email confirming whether your return has been approved or rejected.

  • Refund Issued: Approved refunds are generally processed to the original payment method within 5–10 business days.

  • Credit Appearance: Depending on your bank or card issuer, the refunded amount may take an additional 3–5 business days to appear on your statement.

Actual processing times may vary depending on the payment provider or financial institution.

Partial Refunds

Partial refunds may be considered if an item is returned in a condition that reduces its resale value, such as missing tags or damage caused after delivery. Any deduction will be determined based on the condition of the returned item and applicable law.

5. Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, or product:

  • Return the original item following the return process above for an eligible refund.

  • Place a new order for the desired item on our website.

This allows you to order the replacement item as quickly as possible, subject to availability.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Contact us within 7 days of delivery at support@zaveento.shop.

  • Include clear photos of the item and packaging, along with your order number.

  • We will review the issue and provide an appropriate solution, which may include a replacement, repair, or full refund where applicable.

  • Where appropriate, we may provide a prepaid return shipping label.

7. Lost or Stolen Packages

Zaveento is not responsible for packages that are lost or stolen after they have been marked as “Delivered” by the shipping carrier.

If your package is lost in transit and has not been marked as delivered, please contact us within 14 days of the expected delivery date so we can assist with a carrier investigation.

8. Cancellations

Orders may be cancelled for a full refund if the cancellation request is made within 2 hours of placing the order and before the order has been processed or shipped.

Once an order has been shipped, it generally cannot be cancelled and must be handled through the applicable return process.

9. Contact Information

Store Name: Zaveento
Email: support@zaveento.shop
Website: zaveento.shop
Phone: +1 448-203-1432
Address: 9150 Chipwood Cir, Anchorage, AK 99507, United States
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)